Version dated 01.07.2026
These General Terms and Conditions, hereinafter the “GTC”, govern the contractual relationship between Textilreinigung Fischer 1873 Sàrl, hereinafter “Fischer1873”, and its private customers, business customers, companies, institutions, partners, principals or service users, hereinafter the “Customers”.
They apply to all services provided by Fischer1873, including in particular:
These GTC apply regardless of the channel used: branch, shop, partner location, partner, textile locker, telephone, email, form, quotation, app, digital platform, website or any other means of communication or order.
Special conditions agreed in writing, including in a quotation, framework agreement, accepted quotation, B2B agreement, agreement with a company, institution, insurance company, partner or partner location, prevail over these GTC in the event of contradiction.
By handing over an item, confirming an order, accepting a quotation, using a service point or requesting a service, the Customer accepts these GTC in the version applicable at the time of the order.
The provider is:
Textilreinigung Fischer 1873 Sàrl
CHE-407.728.748
hereinafter “Fischer1873”
Address, email, telephone number and other contact details are provided in the official imprint published on the Fischer1873 website.
For the purposes of these GTC:
Item means any textile item, garment, rug, curtain, upholstered furniture, accessory or object entrusted to Fischer1873.
Order means any service request confirmed orally, in writing, by drop off, quotation, app, form or any other method accepted by Fischer1873.
Service point means a branch, partner location, partner, textile locker, drop off location, pickup location or any other access solution offered by Fischer1873.
Business Customer means any company, institution, hotel, medical practice, shop, insurance company, public body, organisation, partner or person acting for professional purposes.
Private Customer means any person acting for personal or family needs.
Written form includes, in particular, emails, SMS, app messages, digital notifications, quotations, tickets, receipts and electronic confirmations.
The contract is concluded when the Customer hands over an item to Fischer1873 or to a service point, confirms an order, accepts a quotation, approves a service or uses a drop off channel made available by Fischer1873.
For orders requiring a quotation, in particular rugs, curtains, upholstered furniture, services following damage events, major alterations, delicate items, bulky items or special services, the contract is concluded when the Customer accepts the quotation or gives approval to Fischer1873.
Fischer1873 may refuse all or part of an order, in particular if the item presents a technical risk, cannot be sufficiently identified, has a special value or particular sensitivity, has no care label, is in a condition or state of soiling that does not allow reasonable treatment, is linked to a payment dispute or cannot be professionally accepted.
Fischer1873 may also request additional information, make execution conditional upon advance payment or propose treatment subject to reservation.
Prices published on the website, in branches, on price lists, in brochures, on platforms or in any other materials are indicative, unless expressly stated otherwise.
The final price may depend in particular on:
Prices are stated in Swiss francs, including VAT, unless otherwise indicated.
Fischer1873 may adjust a price if the item handed over does not correspond to the initial description, if inspection reveals a particular complexity or if an additional service is required.
In the event of an obvious pricing, display or communication error, Fischer1873 may correct the price before executing the service or refuse the order. If the Customer refuses the corrected price, the service will not be performed, unless otherwise agreed.
For Business Customers, prices may be defined by quotation, framework agreement, written agreement, specific price list, frequency, volume, agreed services or periodic invoicing.
Payments are due in Swiss francs.
For Private Customers without a registered customer account or special agreement, payment is generally due in advance, at drop off or before return of the item, depending on the channel used.
For drop off in a branch, shop or store, Fischer1873 may require payment at drop off, before treatment or before return.
For partner locations, payment may be collected directly by the partner location as long as the current organisation provides for this. Once an app, digital platform or other ordering system is in operation, payment may be requested through that channel, in particular after confirmation of a quotation or order.
For textile lockers, digital solutions, app orders or remote requests, payment may be required before acceptance, before execution, after confirmation of the quotation or before return.
Fischer1873 may accept, depending on the case, the following means of payment:
Fischer1873 is not obliged to accept payment by invoice. Fischer1873 may refuse, limit or withdraw this payment method without stating reasons.
Items may only be returned after full payment, unless a written agreement, approved customer relationship or special conditions provide otherwise.
Fischer1873 may exercise a right of retention over items to the extent permitted by law in the event of unpaid invoices, late payment or outstanding costs.
Electronic payments may be processed by external payment service providers, including SumUp or any other payment service provider chosen by Fischer1873.
In this context, the data required for payment is transmitted in accordance with the terms and privacy policy of the relevant payment service provider.
Fischer1873 does not store complete card details.
Fischer1873 is not liable for interruptions, refusals, delays, technical errors, unavailability, security checks or decisions attributable to the payment service provider, the Customer’s bank or any third party system.
Bank charges, transaction fees, exchange fees, costs related to refused payments or fees related to rejected transactions may be charged to the Customer where permitted by law.
Where payment by invoice is accepted, the payment term is 30 days from the invoice date, unless otherwise agreed in writing.
In the event of late payment, Fischer1873 may, without further prior notice:
Reminder fees may be charged from the first reminder. Unless otherwise stated, they may amount to up to CHF 40 per reminder depending on the administrative work involved.
Fischer1873 reserves the right to require advance payment for any future order in the event of late payment, payment incident, insufficient creditworthiness or open dispute.
The Customer must hand over identifiable, complete and treatable items together with all necessary information.
Before any drop off, the Customer must remove all personal belongings from pockets, bags, linings, covers, textiles, furniture, packaging or handed over items. Fischer1873 is not liable for the loss or damage of objects left in items, nor for damage caused by such objects to textiles, machines, installations or other items.
The Customer must inform Fischer1873 of any known particularities, including:
Fischer1873 may refuse to treat an item that is unidentified, insufficiently identified or cannot be reliably assigned to a Customer or order.
Fischer1873 may offer its services through partner locations, partners, textile lockers or other access solutions.
When the Customer drops off an item at a partner location or with a partner, that partner acts as a drop off, reception or storage point until the actual acceptance by Fischer1873, according to the agreed organisation.
The partner location or partner is responsible for custody, storage and safekeeping of the items within the limits of its role and the rules agreed with Fischer1873. Fischer1873 is responsible for the professional treatment of the items from the time of actual acceptance, subject to the limitations set out in these GTC.
Depending on the channel used, the Customer receives a receipt, confirmation, ticket, drop off proof or digital confirmation. The Customer must keep this proof until the complete return of the items.
Where textile lockers, apps or digital solutions are used, the Customer must comply with the usage instructions, deadlines, codes, notifications and displayed or communicated conditions.
Partners, partner locations or third parties are not authorised to amend these GTC, grant additional guarantees or bind Fischer1873 beyond the conditions provided, unless expressly authorised in writing by Fischer1873.
Fischer1873 may adapt, move, suspend or remove partner locations, textile lockers, partners or access solutions without being obliged to maintain them permanently.
Communicated processing times are indicative, unless a written commitment has been given.
As an indication:
Processing times may vary depending on the material, condition, complexity, volume, season, specialised partners, quality controls, necessary re-treatments, public holidays, logistical constraints or circumstances beyond the control of Fischer1873.
A delay does not entitle the Customer to a price reduction, automatic cancellation, damages or compensation, unless mandatory legal provisions state otherwise.
Fischer1873 may return an order partially where certain items are ready before others or where an item requires re-treatment, analysis, expert assessment or additional treatment.
Fischer1873 performs services with care, professionalism and in accordance with the usual standards of the industry.
The treatment method is chosen in particular according to:
Fischer1873 is not obliged to follow an instruction from the Customer if it conflicts with the care label, professional standards, the safety of the items, preservation of the textile or Fischer1873’s professional assessment.
If there is no care label, or if it is illegible, contradictory, incomplete, incorrect or clearly unsuitable, Fischer1873 may refuse treatment, propose treatment subject to reservation or treat the item according to its professional assessment. In such cases, Fischer1873’s liability is limited to the extent permitted by law.
Fischer1873 may refuse acceptance or interrupt execution if a risk becomes apparent after inspection or during treatment.
Fischer1873 does not guarantee the complete removal of all stains, odours, marks, discolouration, rings, signs of use, creases, deformation, shrinkage, embedded soiling or pre existing damage.
The result may depend in particular on:
An incomplete result does not automatically constitute defective performance where Fischer1873 has acted in accordance with professional standards, the care label or its professional assessment.
The price of the service remains due where the treatment has been professionally performed, even if the result does not fully meet the Customer’s expectations.
Despite prior inspection, certain risks cannot always be identified before treatment.
To the extent permitted by law, Fischer1873 is not liable for damage caused or revealed by non visible characteristics, hidden defects or unforeseeable properties, including in particular:
Usual changes in dimensions, structure, feel, shine, colour or appearance do not automatically constitute compensable damage.
For curtains, sheers and home textiles, dimensional changes, including shrinkage, may occur depending on the material, age, manufacturing and previous treatments.
Fischer1873 may accept certain items only subject to reservation. Such reservation may be made in writing, orally, on a ticket, card, quotation, app or digital confirmation.
Where the Customer accepts treatment subject to reservation, Fischer1873’s liability for the stated risks or risks reasonably connected with the reservation is excluded to the extent permitted by law.
The Customer must inform Fischer1873 before treatment if the value of an item exceeds CHF 500.
Fischer1873 may refuse the item, request proof of value, require a quotation, request written confirmation, propose treatment subject to reservation, recommend an expert assessment or limit acceptance.
In the event of a complaint, the Customer must provide proof of purchase, proof of value or any document establishing the value, age, condition, use and current value of the item.
If Fischer1873 is not informed in advance of the high value of the item, Fischer1873’s liability may be limited to the extent permitted by law.
Alterations, repairs or adjustments are carried out according to the Customer’s instructions and technical feasibility.
The Customer is responsible for providing clear, complete and accurate instructions. Where measurements or adjustments are required, Fischer1873 may request a fitting, confirmation, photo, marking on the item or written approval.
The relevant items must be clearly identified. Where several items are handed over, the Customer must clearly indicate which items are to be altered or repaired.
Alterations and repairs may extend processing times. This does not entitle the Customer to cancellation, price reduction, compensation or damages.
Fischer1873 is not liable for a result based on imprecise, incomplete, contradictory or incorrect instructions from the Customer.
Services relating to rugs may be subject to specific rules, prices, deadlines and reservations.
The price may be calculated according to surface area, size, type of rug, material, fringes, condition, origin, method of manufacture, level of soiling or treatment required.
Unless otherwise stated, rug dimensions are calculated including fringes. For round rugs, the calculation may be carried out according to a specific method communicated or according to Fischer1873’s professional assessment.
Rugs may present particular risks, including:
To the extent permitted by law, Fischer1873 is not liable for hidden defects, previous alterations, pre existing damage or usual treatment related changes.
Moth treatments, deodorising, hygiene treatments or special treatments do not guarantee a permanent result.
The complaint period for rugs is 10 working days from return or availability.
Curtains, sheers, covers, duvets, cushions, home textiles and bulky items may be subject to specific treatments, deadlines and risks.
The Customer must provide all relevant information, including age, material, measurements, linings, suspension systems, fragility, sun exposure, humidity, mould or previous treatment.
Depending on the material, age and manufacturing, dimensional changes, changes in drape, texture, colour, transparency, hold or appearance may occur.
Fischer1873 may refuse treatment or accept only subject to reservation textiles that are very old, weakened, coated, lined, glued, heat bonded or without a clear care label.
Services on upholstered furniture, sofas, armchairs, chairs, benches and textile seating are carried out subject to prior analysis, accessibility, technical feasibility and condition of the furniture.
The Customer must provide access to the place of intervention, report constraints, protect or remove sensitive objects and inform Fischer1873 of any known particularities of the furniture.
Fischer1873 does not guarantee the complete removal of stains, odours, rings, signs of use or old alterations.
Drying depends on the material, upholstery, ventilation, temperature and on site conditions. Fischer1873 is not liable for premature use of the furniture before complete drying.
On site services may be postponed or cancelled if access is insufficient, conditions are unsuitable, technical risks exist, the Customer is absent or information is incomplete.
Services following damage events, including fire, smoke, water, mould, odour, damage or contamination, are carried out subject to analysis, feasibility and specific agreement.
Deadlines, prices, expected results and treatment limits depend strongly on the nature of the damage event, degree of contamination, time elapsed, materials, volumes and initial condition of the items.
Fischer1873 may work with insurance companies, experts, specialised companies or principals. Special conditions, quotations or agreements concluded in this context prevail over these GTC in the event of contradiction.
Fischer1873 does not guarantee complete restoration of damaged items. Certain items may be classified as not treatable, not economically repairable or treatable only subject to reservation.
Items are returned through the agreed channel: branch, partner location, textile locker, delivery, on site pickup or any other accepted method.
Return may be made conditional upon full payment of the order, presentation of a ticket, receipt, digital proof, code, identity document or sufficient means of identification.
If the ticket, receipt or code is not available, Fischer1873 may require official identification or any proof that prevents incorrect return.
Risk relating to the items passes to the Customer as soon as they are handed over, made available at the agreed return point, placed in a textile locker, delivered according to the Customer’s instructions, collected by the Customer or collected by an authorised person.
Packaging, covers, films or protective materials provided with items are intended for transport and temporary protection. They are not necessarily suitable for long term storage.
Once items are ready, Fischer1873 informs the Customer using the available or agreed means of communication.
The Customer must collect the items within a reasonable period.
Fischer1873 stores items for 3 months from notification of collection or availability. After this period, Fischer1873 may charge storage fees.
If items are not collected despite a reminder or reasonable attempt to contact the Customer, Fischer1873 may, after a total period of 6 months from notification of collection or availability, freely dispose of the items, donate them to a charitable organisation, recycle them, dispose of them or otherwise deal with them, to the extent permitted by law.
Uncollected items are stored at the Customer’s risk. Fischer1873 disclaims any liability for damage resulting from prolonged storage, including humidity, creasing, deformation, yellowing, mould, odours or deterioration.
The Customer remains liable for the services performed, storage fees and any administrative costs.
The Customer must inspect the items upon return or availability.
Any complaint must be made in writing within 7 working days from return or availability of the items. For rugs, the period is 10 working days.
The complaint must include:
Late, incomplete complaints or complaints concerning items that have been worn, used, altered, washed, repaired or re-treated after return may be rejected.
Fischer1873 must have the opportunity to examine the relevant item. The Customer must hand over the item to Fischer1873 upon request.
Fischer1873 reviews complaints carefully and may, depending on the case, propose:
Re-treatment or correction does not constitute an acknowledgement of liability.
In the event of disagreement, Fischer1873 may propose or request an expert assessment by a competent body, in particular Textile PSE or another recognised body in the textile care industry.
The costs of the expert assessment may be allocated according to the result of the assessment, the agreement between the parties or the rules of the competent body.
In the event of damage or loss attributable to Fischer1873, any compensation is calculated according to the current value of the item, taking into account in particular:
The Customer must provide the documents necessary to determine value, including proof of purchase, proof of value, photos or other evidence.
Replacement at new value is excluded, unless mandatory legal provisions or a written agreement with Fischer1873 provide otherwise.
After compensation, Fischer1873 may become the owner of the compensated item to the extent permitted by law.
Fischer1873 is liable for direct damage caused by proven fault in the performance of the service, within the limits of applicable law and these GTC.
Any liability for slight negligence is excluded to the extent permitted by law.
Liability for indirect damage, consequential damage, loss of use, loss of profit, loss of revenue, loss of customers, lost savings, commercial prejudice, moral damage, costs for temporary replacement, third party claims or damage resulting from delay is excluded to the extent permitted by law.
The limitations of liability do not apply in the event of intentional or grossly negligent conduct by Fischer1873, nor in cases where the law prohibits a limitation of liability.
Fischer1873’s liability is also excluded or limited to the extent permitted by law for:
The Customer may request cancellation or modification of an order as long as treatment has not begun and the organisation of the service allows it.
Fischer1873 may refuse any cancellation or modification where:
In such cases, all or part of the price or the costs already incurred may remain due.
Subject to mandatory legal provisions, no general right of cancellation, return or withdrawal applies to services already performed, started or personalised.
For Business Customers, companies, institutions, hotels, medical practices, insurance companies, shops, partners, partner locations or principals, services may be subject to quotations, framework agreements, special conditions, specific processes, periodic invoicing, collection methods, deadlines, service levels or adapted operational agreements.
Unless otherwise agreed, these GTC also apply to such relationships.
In the event of contradiction, the quotation, framework agreement, written agreement or special conditions prevail.
Fischer1873 may suspend all or part of the services in the event of late payment, exceeded credit limit, creditworthiness risk, failure to comply with agreed processes, lack of cooperation, lack of access, non agreed volumes, operational constraints or breach of the cooperation framework.
Business Customers are responsible for providing their employees, staff, customers, insured persons or end users with the necessary information when they use Fischer1873 services within the framework of a professional agreement.
Offers, discounts, vouchers, credits or promotions are valid according to the conditions indicated at the time of issue.
They are not redeemable for cash, unless required by law.
They cannot be combined unless otherwise stated.
Fischer1873 may refuse a voucher, credit, discount or benefit in the event of expiry, misuse, fraud, obvious error, non compliance with conditions or open dispute.
The Customer accepts that Fischer1873 may communicate with them by email, telephone, SMS, app message, digital notification or any channel provided by the Customer.
Invoices, receipts, quotations, confirmations, collection notifications, reminders, payment information and communications relating to orders may be transmitted electronically.
The Customer is responsible for providing accurate contact details, notifying any changes and checking received communications.
A communication is deemed received when sent to the contact details provided by the Customer, unless proven otherwise.
Information on the website, in brochures, images, descriptions, illustrations, examples, indicative prices and digital content is prepared with care but may be changed at any time.
Images, illustrations and examples of results have no contractual value.
Fischer1873 does not guarantee that displayed information is free from typographical, technical or update errors. In the event of obvious errors, Fischer1873 may correct the information and adapt or refuse the order.
Fischer1873 processes personal data in accordance with applicable Swiss law and its privacy policy.
Data may be processed in particular for:
Where external service providers are used, in particular for payments, logistics, digital tools, communication or IT services, the necessary data may be transmitted to the required extent.
Further information is available in Fischer1873’s privacy policy.
Content, texts, images, trademarks, logos, concepts, documents, visuals, digital content, databases, processes, presentations and elements of the Fischer1873 website are protected.
Any reproduction, use, modification, extraction, distribution or exploitation without written authorisation is prohibited, except for strictly private use or where permitted by law.
Fischer1873 is not liable for delays, impossibility of performance, cancellations, interruptions or damage resulting from events beyond its control, including in particular:
In such cases, deadlines are reasonably extended and Fischer1873 may adapt, suspend or cancel all or part of the service.
Fischer1873 may amend these GTC at any time.
The applicable version is the one in force at the time of the order, unless another agreement or special contractual relationship provides otherwise.
Changes may be published on the website, communicated electronically or made available at service points.
Should any provision of these GTC be declared void, invalid or unenforceable, the remaining provisions shall remain valid.
The affected provision shall, to the extent permitted, be replaced by a valid provision that comes as close as possible to the original economic and legal purpose.
These GTC and all legal relationships between Fischer1873 and the Customer are governed by Swiss law, excluding conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods, to the extent applicable.
The place of jurisdiction is Biel/Bienne, subject to mandatory statutory places of jurisdiction, in particular for consumers.